Privacy policy
We collect as little as possible, use it only to help you, and never sell it. Here’s exactly what that means.
Last updated 11 October 2026
Who we are
This website is run by Nuvane Digital (ABN 21 844 912 211), based in Melbourne, Australia. If you have any questions about this policy or your information, email info@nuvane.com.au.
What we collect
When you send an enquiry through our contact form, we collect:
- your name, email address and phone number
- your business name, if you provide it
- the services you’re interested in and your message
To protect the form from spam and abuse, we also record your browser type and a scrambled (hashed) version of your IP address. We never store your raw IP address.
If you email us directly, we receive whatever you include in your email.
How we use it
We use your information only to:
- reply to your enquiry and arrange a consultation
- prepare a quote and, if you go ahead, deliver the work
- keep the contact form secure and free of spam
We don’t add you to a mailing list, and we never sell, rent or trade your information.
Website analytics
We use Google Analytics to understand how people find and use this website — for example which pages are visited, roughly where visitors are located (city or region), the type of device and browser, and whether an enquiry was sent. Google Analytics uses cookies to tell visits apart. We don’t send your name, email or phone number to Google Analytics, and we don’t use it for advertising.
You can block analytics cookies in your browser settings, or use Google’s opt-out browser add-on. You can read how Google uses this information at policies.google.com.
How we keep it safe
The website uses HTTPS, enquiries are stored in a private database that isn’t publicly accessible, and access is limited to us. We keep your information only for as long as we need it for the purposes above, then delete it.
Accessing or correcting your information
You can ask to see the information we hold about you, ask us to correct it, or ask us to delete it. Just email info@nuvane.com.au and we’ll respond as soon as we can.
Concerns or complaints
If you’re unhappy with how we’ve handled your information, please contact us first so we can put it right. If you’re still not satisfied, you can contact the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.
Changes to this policy
We may update this policy from time to time. The latest version will always be on this page.